Help employees grow-both personally and professionally.Apply research from the science of happiness to running a business.Focus on company culture as the #1 priority.Make customer service the responsibility of the entire company-not just a department.The hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results - by actually creating a company culture that values happiness –and then delivers on it. We actually put coffee beans in a vodka bottle.” The entire writing process took two and a half weeks. To stay awake, Hsieh says that “we tried coffee. Due to this grueling schedule, he would often write for 20 to 24 hours at a time, sleep for four hours or less, and then resume working. While writing the book, Hsieh was still acting CEO of Zappos as well as a highly sought after corporate speaker. He wrote most of the book stream of consciousness, often completing 3,000 word chunks a day that he would send to his editor in New York. In 2009, Hsieh began writing Delivering Happiness over Labor Day in Lake Tahoe.
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